TRINIDAD and TOBAGO MORTGAGE FINANCE COMPANY LIMITED
POSITION TITLE: Senior Manager, Branch Operations
POSITION CLASS: B: Managerial
DEPARTMENT: Mortgage Banking
REPORTS TO General Manager, Mortgage Banking
SUPERVISES: Assistant Manager, Arima Branch
Assistant Manager, Chaguanas Branch
Assistant Manager, San Fernando Branch
Senior Mortgage Officer, Tobago
Business Development Officer, Residential Origination (5)
POSITION PURPOSE:
The Senior Manager, Branch Operations will support the development and growth of the company's
products/services and ensure that all budgetary targets are consistently met. They will manage
daily Branch operations, including developing and implementing relevant policies and procedures as it
relates to branch operations, building relations with external agencies, and maintaining quality and efficiency.
Adapt and support the introduction of new distribution channels, customer service options, and
alternative service delivery channels to branch operations
MAJOR DUTIES & RESPONSIBILITIES
Oversees the Branch Operations of the Mortgage Banking department to effectively drive the origination of the
Company’s residential mortgage product offerings
Supports the Company’s business development initiatives and the expansion of the Company’s business lines
Supports the development, review, and amendment of the Company’s policies and procedures
Prepares and submits reports as required to the General Manager, Mortgage Banking, and other stakeholders as
required
Reviews and approves work, conducts performance appraisals, and provides guidance and feedback in the execution
of day-to-day duties
Communicates and exchanges information with internal stakeholders
Establishes and maintains relationships with external
stakeholders
Assists the General Manager, Mortgage Banking, in the creation and implementation of a business development plan
to ensure that the Company always maintains its competitive edge
POSITION TITLE: Senior Manager, Branch Operations
POSITION CLASS: B: Managerial
DEPARTMENT: Mortgage Banking
REPORTS TO General Manager, Mortgage Banking
SUPERVISES: Assistant Manager, Arima Branch
Assistant Manager, Chaguanas Branch
Assistant Manager, San Fernando Branch
Senior Mortgage Officer, Tobago
Business Development Officer, Residential Origination (5)
POSITION PURPOSE:
The Senior Manager, Branch Operations will support the development and growth of the company's
products/services and ensure that all budgetary targets are consistently met. They will manage
daily Branch operations, including developing and implementing relevant policies and procedures as it
relates to branch operations, building relations with external agencies, and maintaining quality and efficiency.
Adapt and support the introduction of new distribution channels, customer service options, and
alternative service delivery channels to branch operations
MAJOR DUTIES & RESPONSIBILITIES
Oversees the Branch Operations of the Mortgage Banking department to effectively drive the origination of the
Company’s residential mortgage product offerings
Supports the Company’s business development initiatives and the expansion of the Company’s business lines
Supports the development, review, and amendment of the Company’s policies and procedures
Prepares and submits reports as required to the General Manager, Mortgage Banking, and other stakeholders as
required
Reviews and approves work, conducts performance appraisals, and provides guidance and feedback in the execution
of day-to-day duties
Communicates and exchanges information with internal stakeholders
Establishes and maintains relationships with external
stakeholders
Assists the General Manager, Mortgage Banking, in the creation and implementation of a business development plan
to ensure that the Company always maintains its competitive edge
ACCOUNTABILITY FOR:
● The management of assigned staff
● Approval of mortgage loan applications
● The management of the HDC and THA mortgage portfolios
● The monitoring of mortgage loan progress
● The generation of new business opportunities
● The distribution of investment products through the Company’s Branch Network
● Goals and targets for staff within the Branch Operations setup
● Status reports and reports on performance metrics
● Identification of opportunities for increased operational effectiveness
● Targets and budgets for the Company’s Branches
● Strategies to assist in areas where targets are not being met
● Strategies and tactics for achieving work objectives
● Determination of staffing levels required Monthly
● Marketing plans and materials for Residential Mortgage product offerings
● Provides input to departmental targets and budgets
● The identification of opportunities for alternative service delivery
● The identification of markets for future product development or to improve sales of existing products through technology
● Business development plan Annually
● The communication and dissemination of relevant information about the company's ’products and services with internal stakeholders
● Periodic/ad hoc management reports Ad hoc / As needed
● New policies and procedures for the Mortgage Banking Department and training materials
● Company representation at industry functions/events
Qualifications
● First Degree in Management, Business Administration, Marketing or any related discipline
● Post-graduate training in credit management/credit analysis techniques/marketing
Experience
● A minimum of 5 years experience in business development within the financial industry with proven
experience in the lending function
Knowledge and Skills
● Extensive / Expert knowledge of the sales process
● Extensive / Expert Knowledge of mortgage business, products and the competitive framework of the Industry
● Substantial / In-depth knowledge of and the ability to keep abreast of all changes in laws/regulations,
practices, policies, and procedures associated with the mortgage lending function
● Substantial / In-depth awareness and understanding of all service offerings to promote referrals and
sale conversion in other business areas (e.g. Capital Markets, Commercial Mortgages)
● Applied / Working knowledge of alternative channel strategies and service delivery channels
COMPENSATION
We offer an attractive remuneration package which includes Group Pension, Group Health, and Group Life.
● The management of assigned staff
● Approval of mortgage loan applications
● The management of the HDC and THA mortgage portfolios
● The monitoring of mortgage loan progress
● The generation of new business opportunities
● The distribution of investment products through the Company’s Branch Network
● Goals and targets for staff within the Branch Operations setup
● Status reports and reports on performance metrics
● Identification of opportunities for increased operational effectiveness
● Targets and budgets for the Company’s Branches
● Strategies to assist in areas where targets are not being met
● Strategies and tactics for achieving work objectives
● Determination of staffing levels required Monthly
● Marketing plans and materials for Residential Mortgage product offerings
● Provides input to departmental targets and budgets
● The identification of opportunities for alternative service delivery
● The identification of markets for future product development or to improve sales of existing products through technology
● Business development plan Annually
● The communication and dissemination of relevant information about the company's ’products and services with internal stakeholders
● Periodic/ad hoc management reports Ad hoc / As needed
● New policies and procedures for the Mortgage Banking Department and training materials
● Company representation at industry functions/events
Qualifications
● First Degree in Management, Business Administration, Marketing or any related discipline
● Post-graduate training in credit management/credit analysis techniques/marketing
Experience
● A minimum of 5 years experience in business development within the financial industry with proven
experience in the lending function
Knowledge and Skills
● Extensive / Expert knowledge of the sales process
● Extensive / Expert Knowledge of mortgage business, products and the competitive framework of the Industry
● Substantial / In-depth knowledge of and the ability to keep abreast of all changes in laws/regulations,
practices, policies, and procedures associated with the mortgage lending function
● Substantial / In-depth awareness and understanding of all service offerings to promote referrals and
sale conversion in other business areas (e.g. Capital Markets, Commercial Mortgages)
● Applied / Working knowledge of alternative channel strategies and service delivery channels
COMPENSATION
We offer an attractive remuneration package which includes Group Pension, Group Health, and Group Life.
Prime location
Port of Spain
Trinidad
