Manager, Mortgage Origination

Port of Spain, Trinidad and Tobago

One of our clients is seeking to fill the above position.

Interested persons are invited to apply for the position of Manager, Mortgage Origination within the Mortgage Services Department. 


Position Purpose: 

To coordinate and manage all residential mortgage origination activities including goal setting, sales, and ensuring that all performance standards and targets are met. 


Major Duties &Responsibilities: Operational: 

       Plans and organises the operations of the Unit in providing mortgage lending services by overseeing the end-to-end workflow process from assessment through loan approval and closing 

       Monitors adherence to policies and procedures Monitors achievement of budgeted targets People: 

       Supervises staff of a Unit inclusive of but not limited to: provides coaching and guidance to achieve targets; resolves issues that may arise by conducting meetings with staff, conducts performance appraisals by reviewing and approving appraisals completed for assigned staff; 

       Establishes and maintains relationships with stakeholders Reporting: 

       Prepares and oversees preparation of reports and records. 


       Assists with policy development and implementation; Supports the Business development efforts of the company 

       Other duties and responsibilities which are incidental or consequential to the above and which may be assigned by the Head of Department or representative from time to time. 


Job Knowledge and Skills: 

      Extensive/expert knowledge of sales, marketing & customer service processes including business solicitation and development   

      Specialist knowledge of mortgage business products and the competitive framework of the industry   

      Specialist knowledge of the Acts, laws, regulations, and policies that apply to mortgage loan services 

      Applied/working knowledge of and experience in the use of any loan management software             Extensive/expert skills in credit risk analysis  

      Extensive/expert skills in people, customer service skills, people management, and supervising personnel  

      Extensive/expert resourceful, dynamic, results-oriented 

      Extensive/expert skills in listening and communicating effectively with others  

      Specialist skills in effectively establishing and maintaining interpersonal working relationships with other stakeholders 

      Specialist skills in oral and written communication using a broad range of media   

      Specialist motivational and problem-solving skills   

      Substantial/in-depth skills in the use of computer software such as Microsoft Office Suite (e.g., MS Word, MS Excel) 

      Applied/working knowledge of a technology-based business solution used in a financial institution   Applied/working effective writing and oral skills. 


Minimum Qualifications: 

      A Bachelor’s Degree in Management, Social Sciences, Business Administration, or any related discipline  

      Certification in Credit Management/Credit Analysis   

      Training in Customer Relationship Management (CRM) would be an asset 
Or any equivalent combination of experience and training. 


Minimum Experience: 

      A minimum of five-six (5-6) years’ experience in a Mortgage/Loan Origination environment, of which, at least 3 years’ should be at a managerial level 

      Or through demonstrated proficiency in Mortgage/Loan Origination or in a financial institution environment   

Prime location

Port of Spain